Terms of service
TERMS AND CONDITIONS (T&C)
General information
These Terms and Conditions (T&C) concern the distance sales (via the Internet, telephone, social media or other means of direct communication) of cosmetic products, make-up, personal care products and accessories produced and/or marketed by Barò Beauty Lab S.r.l. (hereinafter also “Barò”) Via G. Carducci 125, 20099 Sesto San Giovanni (MI)
Subject matter of the contract
The presentation of the products on the website constitutes an offer to the public and is addressed to adults who are natural persons and to legal entities, excluding those engaged in trade in the course of a business, commercial, craft or professional activity.
The characteristics of the products are indicated and described on the website.
The images included on the website to describe the products are for illustrative purposes, are purely indicative and do not constitute a contractual element.
Submission of the order shall be deemed a contractual purchase proposal made by the Customer to Barò for the products selected, each considered individually.
The Customer acknowledges that, upon submission of the order, they may receive at the email address provided, if any, a communication confirming that the order has been received for processing, containing its summary, the agreed price and all information required by law and, subsequently, by email, SMS or WhatsApp (if the Customer has provided us with these contact details), messages containing notification of shipment and scheduling of delivery of the products ordered. Receipt of these messages does not constitute acceptance of the purchase proposal.
Only upon delivery of the shipment shall the distance sales contract (hereinafter, the “Contract”) be deemed concluded pursuant to Article 50 et seq. of Legislative Decree No. 206 of 6 September 2005.
How to order
Orders may be submitted through this website or via WhatsApp and telephone using the contact details provided. Submitting an order through any of the aforementioned methods entails acceptance of these Terms and Conditions.
Product unavailability
If the products ordered are temporarily unavailable, Barò will promptly inform the Customer.
We will arrange for the order to be shipped in part or provide a replacement for the unavailable product.
Delivery methods
Barò delivers directly to the address indicated by the Customer when placing the order, to the ground floor; the goods ordered therefore travel entirely at Barò’s risk. The risk shall pass to the Customer upon delivery of the goods by the courier appointed by Barò to carry out the shipment.
The Customer is responsible for verifying the integrity of the shipment upon delivery. The Customer must therefore check the integrity of the packages and the quantitative and qualitative conformity of the products.
In the event of any damage or shortages, the Customer must promptly report them to the courier. In such cases, Barò advises the Customer to refuse delivery.
Acceptance of the goods without the Customer having raised an objection or reservation with the courier, which must be recorded in the transport document, constitutes acknowledgment that the delivery of the purchased goods conforms in terms of quantity and quality. The right of withdrawal under the Terms and Conditions set out in this document remains unaffected.
Couriers are not authorized to leave the purchased goods unattended. Therefore, when placing the order, the Customer is requested to state any preferences regarding delivery.
Barò guarantees the replacement of products damaged during transport or delivery at no additional cost to the Customer, subject to notification to Barò Customer Service. Likewise, the delivery of supplies not requested and/or not conforming to what was requested.
Depending on the destination area of the goods, deliveries may take place, barring unforeseen circumstances, within a period ranging from 1 to 7 days from receipt of the order. Barò asks the Customer to bear in mind that the estimated times for dispatch and delivery of the products are purely indicative and cannot be relied upon entirely.
In the case of bank transfer, shipment will take place as soon as the actual crediting of the amount to Barò’s current account has been verified. For this reason, a few additional business days may be required.
During certain periods of the year (holidays, vacation periods), delivery times may be delayed compared with the standard. Sunday deliveries are excluded.
Product prices
All product prices are indicated on the website and are inclusive of VAT. Any changes to VAT rates or other sales taxes will result in the relevant adjustment. Prices are valid for Italy.
Prices may change, either upwards or downwards. Barò invites the Customer to verify the indicated price before placing the order.
If, due to errors or other issues attributable to the operation of the IT systems, a price different from the actual price is indicated by mistake, Barò will promptly contact the Customer to ascertain whether the Customer nevertheless wishes to purchase the product at the correct price or cancel the order.
Shipping and delivery costs
Shipping and delivery costs to the address indicated by the Customer are specified in the order summary and may depend on current promotions, the number of items in the cart, the total order amount, and the payment method.
Barò Beauty Gift
Barò Beauty Gifts (hereinafter BBG) are discount vouchers distributed in both paper and electronic formats. Barò Beauty Gifts cannot be combined with one another or with other promotions currently running on the Barò Cosmetics website, do not entitle the holder to change, cannot be converted into cash, apply only to the value of Barò cosmetics (excluding ancillary costs), and have an expiry date by which they may be used.
BBG activatable on the dedicated Landing Page:
If you have received a Barò Beauty Gift, you can activate it by accessing the link shown on the BBG itself and deduct the value of the discount voucher by choosing from the products available on the dedicated page.
Payments
The Customer may choose from the following payment methods
- a) through electronic methods indicated at the time of ordering: accepted Credit Cards, PayPal, ApplePay, GooglePay, ShopPay, Satispay, Klarna. Credit cards issued by any bank may be used, provided that they belong to the authorised networks. When using these methods, the payment provider may request payment authorisation from the issuing bank to verify the validity of the payment method; consequently, the Customer’s bank may block an amount equal to the order price until the transaction is processed or the authorisation expires. In the event of anomalies or irregularities identified at the time of authorisation and/or payment, Barò reserves the right not to accept the order and/or to terminate any contract concluded, without the Customer being entitled to compensation for any damages or to assert any other claims.
- c) Advance bank transfer.
Barò reserves the right to add further electronic payment methods, indicating them on the website.
Invoices
Barò is exempt from the obligation to issue invoices to Consumers pursuant to Article 22 of Presidential Decree No. 633/72, Article 2, letter oo), of Presidential Decree No. 696 of 21 December 1996, and Article 1, paragraph 1, letter a), of Ministerial Decree of 10 May 2019. However, this obligation applies to Professionals.
Customers who purchase through the website and require an invoice must request one from Customer Service at the time of placing the order, providing the Customer’s VAT number. If they place an order by telephone, email, or message, they must make the same request and provide the same information.
Order Cancellation
The Customer may cancel the order by contacting Customer Service via WhatsApp at +39 320 1446444 or the toll-free number +39 800 767895 until it has been prepared for the shipping process. The right of withdrawal under the Terms and Conditions set out in this document shall remain unaffected.
Right of Withdrawal
Pursuant to Legislative Decree No. 206 of 6 September 2005, as subsequently amended, the Customer has the right to withdraw from the contract and return the products within 30 days (instead of the 14 days provided by law) of receiving them, by notifying Barò Cosmetics SpA. The right of withdrawal may be exercised by sending the duly completed and signed Withdrawal Form, downloadable at this link to Barò Customer Service. Upon receipt of the withdrawal request, Barò will arrange for the goods to be collected from the Customer by appointed companies, and the collection costs, if requested within the 30th day following delivery, shall be borne entirely by Barò. The Customer shall be liable only for any decrease in the value of the goods resulting from handling or use of the goods other than that necessary to establish their nature or characteristics. Barò shall refund the Customer the price of the products ordered and not used (including any delivery costs), provided that it has all the necessary information, no later than 30 days from receipt of the returned goods at Barò’s warehouses, using the same means of payment used for the initial transaction, with the exception of cash on delivery; in that case, a different method shall be agreed with the Customer. The Customer must package the products in the original box or an equivalent box to ensure their integrity during transport; in the event of damage during transport, the Customer shall be responsible for demonstrating, by means of photographic documentation, that this obligation was fulfilled.
Customer Service
For any reports, complaints or communications, the Customer may contact Barò® Cosmetics SpA at via Corso Asti 39/A - 12050 Guarene (CN) Or by calling the toll-free number +39 800 767895, or via WhatsApp at +39 3201446444, or at the email address info@barocosmetics.com.
Complaints
Barò informs the Customer that the European Commission provides a platform for the alternative out-of-court resolution of disputes, accessible at http://ec.europa.eu/odr. Through the ODR platform, the Customer may submit a complaint by initiating the online dispute resolution procedure. The Seller’s e-mail address to be entered in the complaint is: info@barocosmetics.com. If the attempt at amicable settlement fails, the dispute shall be referred to the Judicial Authority of the Competent Court indicated in these T&Cs
Competent Court
For any dispute arising from the interpretation of these T&Cs or their performance, or concerning the termination of this distance sales contract pursuant to Article 63 of the Consumer Code, exclusive territorial jurisdiction shall lie with the court of the place where the Customer resides or is domiciled, provided that such place is in Italy.
Applicable law
These T&Cs are governed by and must be interpreted in accordance with Italian law.
The language in which the Contract is concluded is Italian. In the event of any discrepancy between versions of the Terms and Conditions prepared in a language other than Italian (intended for other geographical areas) and accepted by the Customer, the meaning and interpretation of the T&Cs shall in any event prevail
Customer’s obligations and liability
The Customer undertakes, when placing an order, to provide the information necessary for delivery of the goods in a complete, truthful and accurate manner and not to place orders in such a way as to cause, or potentially cause, interruptions, damage or malfunctions to Barò’s activities, or for fraudulent purposes, or otherwise to commit unlawful activities, or to cause disturbance or harm to Barò or third parties. In such cases, the order may be cancelled, the personal account of the person who placed the order may be blocked, and the competent authorities may, where appropriate, be informed.
The Customer registered on the website undertakes to diligently safeguard the website access credentials and is solely responsible for all activities carried out in the name of their account.
The Customer is solely responsible for the declarations made during registration on the website or when placing an order and for any errors in the information necessary for the proper delivery of the goods. Accordingly, Barò shall not be liable for failure to deliver the purchased goods resulting from errors made by the Customer when indicating the shipping address.
Protection of personal data
For information on the processing of personal data, please consult the “Privacy Policy” page of the website “Privacy Policy”
Amendments or changes to the T&Cs
Barò reserves the right to modify the Website and these Terms and Conditions at any time in order to offer new products or services or to comply with legal or regulatory provisions.
The Customer shall be subject to the policies and T&Cs in force from time to time when ordering the products, unless any amendments are required by applicable law or the competent authorities (in the latter case, the amendments shall also apply to orders placed previously).
Should any provision of these T&Cs be wholly or partly invalid, void and/or ineffective, or unenforceable for any reason, the remaining provisions of the T&Cs shall in all cases remain valid and effective.
For matters not expressly provided for in these T&Cs, the applicable provisions of Italian law shall apply.
Protection of minors
Persons under 18 years of age are not authorised to submit orders through the online order form unless under the supervision of an adult family member.
Barò assumes no liability whatsoever for any untruthful age declarations made during the purchase of products.
Intellectual property
Barò has all and the broadest intellectual property rights in the Website, the “Barò” and “Barò Cosmetics” brands, and the content and materials published therein (domain names, trademarks, texts, images, etc.).
It is not permitted to systematically extract and/or reuse or modify or transfer, including by means of mining tools, robots or Artificial Intelligence, parts of the material and/or content of the Website and/or printed catalogues without Barò’s prior express written consent.